Tuesday, October 20, 2026

Are Algorithms Hurting Netflix?

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This week, Netflix announced substantial layoffs. Moreover, content chief Bela Bajaria and film head Dan Lin have been pushed out this week ...
Tuesday, October 13, 2026

Obsessed with Sequels? Stuck with Incremental Innovation?

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In the movie business, sequels and remakes have proliferated.  How many reboots of Spiderman, Superman, or Batman have been produced?   How ...
Tuesday, October 06, 2026

Remote Job Postings Require More Skills

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Do managers expect more when they advertise for remote jobs? Do remote job postings list more required skills and capabilities? Yes! In a...
Wednesday, September 30, 2026

Kelly Johnson & Lockheed Martin's Skunkworks

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  I'm reading a terrific book by Josh Dean.  The title is The Impossible Factory: The Remarkable True Story of Kelly Johnson and the Loc...
Friday, September 25, 2026

Costco Case Study

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My newest case study is now available through the Harvard Business Publishing catalog . The case is titled Costco Wholesale Club: The Gas St...
Wednesday, September 23, 2026

Fumbling Customer Service Handoffs

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Source: NY Times In healthcare, practitioners have been paying attention to "handoffs" for quite some time in an effort to improve...
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Monday, September 14, 2026

Too Many Meetings? But Are They The "Broccoli of Work?"

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Source: Getty Images Day after day, I read articles in which employees complain about too many meetings and writers offer advice for elimina...