Monday, June 15, 2009
Diversity's Missing Ingredient
Pat Lencioni has a great new article discussing why diversity does not automatically lead to better decisions. He rightfully points out that taking advantage of diversity requires the proper management of conflict. Simply having people with diverse backgrounds in an organization does not automatically lead to higher performance. Those diverse ideas must be brought together in a vigorous dialogue and debate. Unfortunately, sometimes people with diverse backgrounds engage in conflict that becomes personal and highly counterproductive, in part because they don't understand each other well.