Musings about Leadership, Decision Making, and Competitive Strategy
Saturday, April 17, 2010
Baggage Fees
On Tuesday, Harvard Business Review reported (via their iPhone app's stat of the day) that airlines experienced a 23.8% decline in lost bags last year. According to transportation IT firm SITA, airlines saved over $400 million because they lost fewer bags. Of course, the baggage fees drove these changes, as people checked far fewer bags. The airlines seemed to create a double win, collecting fees for checked luggage plus generating savings from fewer lost bags. However, I'd like to see one other statistic: how much additional revenue did Southwest generate through its "bags fly free" ad campaign? Did this swamp the cost savings and fee revenue other airlines generated?
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