Friday, January 21, 2011
Bad Process vs. Good People
I read this great quote in yesterday's Wall Street Journal. General Jim Mattis said, "When capable people with good intentions meet bad processes, bad processes win 9 times out of 10." How true! So many talented people become frustrated by bad processes in organizations. The question is: How do organizational leaders respond when capable people identify what is clearly a flawed process? Do they become defensive? Do they demonstrate an unwillingness to take a fresh look? Do they refuse to change simply because the process does have some valid reasons for being?