We wanted to use our discussions with managers and a review of the literature to understand how employee attitudes and behaviors affected company performance. This led us to define employee engagement as “a multidimensional construct that comprises all of the different facets of the attitudes and behaviors of employees towards the organization.”7 The five dimensions of employee engagement are: employee satisfaction, employee identification, employee commitment, employee loyalty and employee performance.
The scholars used their "employee engagement scorecard" to measure engagement in 75 companies in 7 different countries. One year later, they examined profitability growth at 30 of those firms in depth. Here's their conclusion: