Professor Michael Roberto's Blog: Blunders Costly in a YouTube World

Saturday, July 25, 2009

Blunders Costly in a YouTube World

Major customer service blunders prove mighty costly in a YouTube world. See this article and the video below.

1 comment:

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Anthony Davis; 1:26 AM

About Me

I am the Trustee Professor of Management at Bryant University in Smithfield, RI. I joined the faculty after serving for six years on the faculty at Harvard Business School. My research, teaching, and consulting focuses on leadership, with a particular emphasis on decision-making and teams.

My newest book, Unlocking Creativity, was released in January 2019 by Wiley. I have published two previous books based upon my research: Why Great Leaders Don't Take Yes For An Answer (2nd edition, 2013), and Know What You Don't Know (2009).