Adam Bryant recently posted a terrific interview with Matt Schuyler, Chief Administrative Officer at Hilton. He asked Schuyler about a key leadership lesson learned during his career. Schuyler offered this anecdote about his time at PWC:
Two important lessons jump out at me from this story. First, the partners did not evaluate Schuyler simply based on WHAT he achieved. They cared about HOW he did it as well. That's crucial. Second, the partners didn't give up on Schuyler simply because he had stumbled on the HOW. They offered him constructive feedback and gave him an opportunity to course correct. He did and achieved further success at the organization. Of course, some folks won't be able to internalize that type of feedback and make the necessary changes. However, many people will be able to do so if they are offered the right feedback, coaching, and development.