Take a look at this brief video featuring Ed Batista, a Stanford Graduate School of Business lecturer and executive coach. He talks about the strategic importance of empathy. He argues that we often make a series of assumptions when we confront someone whose decisions or actions seem befuddling or even maddening. Rather than make assumptions, we should try to stand in their shoes, and ask ourselves: What is the reason they are making that argument, initiating that conflict, or making that seemingly unjustifiable decision? What's behind their frustrating course of action? Challenging our own assumptions can often help us find a path to more effective interaction and potentially collaboration.