Showing posts with label cultural differences. Show all posts
Showing posts with label cultural differences. Show all posts

Monday, July 22, 2013

Understanding Cultural Differences: The Michigan Fish Test

Check out this image. What do you see?   

Source:  Richard Nisbett via CNN.com

In this article for CNN, Columbia Professor Sheena Iyengar describes how people of different cultures view this picture quite differently, and she explains what that tells about important cross-cultural distinctions.   Iyengar is an expert on cross-cultural differences in decision-making processes.  Here is an excerpt:

The image here, known in psychology as the Michigan Fish Test, was presented to American and Japanese participants in a study conducted by Richard Nisbett and Takahiko Masuda.  In their five-second viewing, Americans paid more attention to the large fish, the "main characters" of the scene, while Japanese described the scene more holistically. For Americans, the large fish were the powerful agents, influencing everything around them. For Japanese, the environment dominated, interacting with and influencing all the characters.  After the initial test, the researchers offered participants different versions of the fish picture, with some elements changed and some not. With the altered pictures, the Japanese were more likely to notice changes in the scenery or context. The Americans, on the other hand, proved adept at recognizing the large fish wherever they appeared, while the Japanese had more trouble recognizing the fish in new contexts, outside the original environment.  So members of two different cultures--the more individualist Americans and the more collectivist Japanese--"saw" the pictures with differing emphasis on individuals, the environment, and how these elements interacted. The divergent accounts point to differing narratives of what controls what in the world, and how individual people fit into it.

For more on Iyengar's own research comparing how Japanese and American children approach choice, see this earlier blog post. 

Thursday, July 19, 2012

What Does a Business Apology Mean in Different Cultures?

Yesterday, I taught my case on BP and the Gulf of Mexico Oil Spill here in Tokyo.   We had a very interesting discussion regarding BP's actions both before the accident and in the immediate aftermath.  Some Japanese executives felt that BP CEO Tony Hayward should have put forth a clearer, more direct apology immediately. Others were not so sure, pointing out that the US is a highly litigious society.

I brought up a study by Insead's William Maddux which he conducted along with Tetsushi Okumura of Japan's Nagoya City University as well as USC's Peter Kim and Northwestern's Jeanne Brett.  They have studied the meaning and function of apologies across cultures.   They found a difference between what they call "individual-agency cultures" such as the US and "collective" cultures such as Japan.  In the US, an apology means that one is taking the blame for a failure.  On the other hand, in Japan, apologies are "general expressions of remorse rather than a means to assign culpability."   Perhaps because of this difference in meaning, they found that the Japanese tend to apologize more often, even if they were not at fault for particular actions.  The findings definitely resonated with the Japanese executives with whom I discussed the BP case yesterday.   They acknowledged that apologies do take on a different meaning in their country.  As executives work and do business in different countries, they would be well-served to understand these key differences.