Staying Grounded: Find the Right Sounding Board

Former Baxter International CEO and current Kellogg Professor Harry Kraemer has written a terrific column titled, "What Every New CEO Should Do In Their First 30 Days."  His lessons apply to people who take on new leadership roles at all levels. My favorite piece of advice focuses on finding the right sounding board.  You need to keep a few truth-tellers close to you.  These are the people who will give you the unvarnished perspective.  They will help you stay grounded too.  Kraemer writes,

The higher you rise, the more essential it becomes to have people who will tell you the truth. For me, that person is my wife, Julie. Whenever I was promoted—including when I became CEO of Baxter International, a $12 billion healthcare company—she would always say how proud she was of me. In the next breath she would remind me, “Harry, we’re not going to change the way we live, right?”

In the same way, you need a sounding board composed of a variety of people, such as a spouse or partner or close friend, a board member (or two), a former colleague now leading another company, or a professional coach. Each of these people has a unique perspective on you, your leadership, and the kind of support and honesty to remind you of who you are, as a person, not just as a leader.

Leadership Lessons from Chris Licht's Fall

Source: CNN

News has broken this morning that Chris Licht is out as CEO of CNN, just days after controversy erupted about a lengthy piece in The Atlantic about the cable news network's new leader.    I'm sure the list of mistakes he made is quite lengthy.  I'll just note three key lessons here in the immediate aftermath of his departure:

1.  Giving a journalist seemingly unfettered access during your early days as CEO, and then being so loose with commentary and language during that time together, was a colossal mistake.  It's hard to believe someone would not anticipate how such access could lead to massive fallout.   Leaders need to work with the press and shape their message through the media at times.  If you are a media CEO, you certainly can't seclude yourself.  Having said that, this type of access seems completely unnecessary.  I simply don't see any potential upside here.   

2.  Locating his office away from the newsroom appears to have been a major error.  It's simply too easy for executives to become isolated from their staff members.   You might make it even more likely that you will be detached from their concerns if you remove yourself physically from their workspaces.  The location also serves a symbolic purpose.  It signals many things about your priorities and your leadership approach, even if unintentionally.   

3.  Finally, Licht himself admitted to his employees, "As I read that article, I found myself thinking, CNN is not about me. I should not be in the news unless it's taking arrows for you. Your work is what should be written about."  Well, he's absolutely correct there.  The CEO is not the organization.  It's not his or her personal fiefdom.  CEOs need to view themselves as stewards.  The institution doesn't belong to the leader.  In particular, leaders must remind themselves that many employees will work there much longer than they will.